[THE INVESTOR] Hyundai Motor and its smaller affiliate Kia Motors have received high marks for their customer service in China this year, a survey showed on Aug. 9.
In an annual survey conducted by US marketing information service firm J.D. Power, Beijing Hyundai, a joint venture of Hyundai Motor, received the third highest mark of 786 points out of possible 1,000 for its customer services, down one notch from a year earlier.
Dongfeng Yueda Kia, a local venture of Kia Motors, received 769 points to tie Changan Ford, a local joint venture of U.S. automaker Ford Motor, in the fourth place, according to the survey.
It marked the fourth consecutive year both Hyundai and Kia were ranked top five in terms of customer service satisfaction.
Dongfeng Citroen and Dongfeng Peugeot, both joint ventures between China’s Dongfeng Motor and French automaker PSA Peugeot Citroen, were ranked the highest, in that order.

