Samsung Electronics Co. announced Tuesday it is investigating a Galaxy S3 user’s claim that his phone had exploded.
“We have picked up the device in question and launched an investigation. The details (of the investigation) will be revealed as soon as we have the results,” the South Korea-based tech firm said in an official statement. The company added that it is taking the issue “seriously.”
An unidentified person on Monday wrote a post on social news website Reddit that his Galaxy S3 smartphone had recently exploded.
The person claimed to have woken up in the middle of the night to a loud noise and saw that his phone had caught fire. He or she claimed that the battery and the charger that was used on the phone at the time of the explosion were “stock/Samsung” that came with the phone.
The person also asked other Reddit users if a legal case could be established on the incident.
Last year, the Galaxy S3 was involved in another explosion claim in Ireland.
An independent fire investigation service which probed the case concluded that the incident was caused by simple user negligence. It said the damage was likely to have been caused when the owner of the phone tried to dry the device by using a microwave oven.
