American Airlines recently completed a radical makeover of its lobby at Los Angeles International Airport, a project that eliminated the counters that separate ticket agents from long lines of passengers.
In place of counters, American Airlines installed banks of self-serve kiosks, a total of 36 machines, where passengers can check in, get boarding passes and pay for on-board extras.
Although American Airlines filed for bankruptcy in November and has called for 13,000 layoffs, airline officials say the lobby makeover was not a way to cut back on staffing.
