Consumer
Coupang’s early morning delivery service tops customer satisfaction index
Feb. 24, 2021
Coupang boasted the highest customer satisfaction rate among e-commerce platforms providing early morning delivery, according to a new survey by the Korea Consumer Agency. The e-commerce giant, famous for its subscription-based Rocket Delivery service, had a score of 3.81 and was followed by SSG.com, another online marketplace owned by Shinsegae Group, and grocery delivery firm Market Kurly, whose scores were 3.76 and 3.72, respectively, the agency said Wednesday. The online survey asked a sam