Social Affairs
Mystery shoppers uncover ‘foreigner discrimination’ in plastic surgery clinics
Aug. 28, 2017
Seoul’s Gangnam-gu Office said Monday that “foreign patient mystery shoppers” were deployed to conduct an investigation on 50 cosmetic surgery clinics in the district, and found that some clinics made foreign patients wait longer and pay more for treatment. The mystery shoppers, posing as Chinese patients, anonymously evaluated each clinic’s service, from appointment to consultation from medical tourists' perspective. (Gangnam-gu)The specific evaluation categories included: notification of patie