Published : Nov. 17, 2011 - 17:09
Asiana Airlines chief executive Yoon Young-doo (second from left) and KSA chief Kim Chang-ryong (third from left) pose with the plaque the air carrier was given for topping a service quality survey on Thursday at a Seoul hotel. (Asiana Airlines)
Asiana Airlines swept top customer satisfaction awards given by three domestic service quality evaluators.
The Korean Standards Association on Thursday ranked Asiana as the No. 1 airliner in the KS-SQI index survey jointly developed by the KSA and Seoul National University’s Management Research Institute.
The KS-SQI survey was conducted on adults in the nation’s five largest cities who had taken international flights in the past year. It is the 10th time Asiana topped the air carrier section since the survey was initiated in 2000.
Asiana had come first in the National Customer Satisfaction Index evaluation by the Korea Productivity Center and the Korean Customer Satisfaction Index assessment by the Korean Management Association Consulting earlier this year.
By Kim So-hyun (
sophie@heraldcorp.com)