Samsung Seoul Hospital launched a “Hello Mom” service providing assistance for parents or guardians who come with child patients.
Staff workers will give assistance at each stage of processing from booking to escorting to preliminary examination rooms and children-only emergency room. The parents will not have to wait in line unless another parent gets in the queue.
The hospital said the program was approved of by 48 of 50 parents after a weeklong test run.
“Large hospitals can be scary and uncomfortable for people bringing their children alone. The service will give a sense of security and convenience,” the hospital said in a press release.